DEALING WITH AGGRESSIVE CUSTOMERS

Training accredited by the OACIQ

TRAINING APPROACH

Private or custom session, seminar, workshop

TARGET SKILLS

Prevention of harassment, violence aggression, and bullying; team-building.

OBJECTIVES

How to deal with an aggressive customer who could take action? The objective of this training allows participants to improve their knowledge and to develop their professional skills and competences in decision-making with an aggressive clientele.

TARGET AUDIENCE

  • Real estate and mortgage brokers;
  • Property managers and investors;
  • CEOs;
  • Directors, executives and professionals;
  • Managers, supervisors, and team leaders;
  • OSS/HR coordinators;
  • Joint OSS committee members;
  • Workers and employees;
  • Customer service staff.

PREREQUISITES

None

Cost

Preferential price of $180 + applicable sales taxes per person.

This training is OACIQ-certified and confers three Continuing Education Units (CEU).

DURATION

Two hours or longer, according to your needs.

FOR MORE INFORMATION

Our team covers the entire province. Feel free to contact us by filling out the form below. We will get back to you within 24 hours.

By phone

Would you like to receive the information immediately? If so, call us at the phone number listed below.

(514) 924-3563